Shipping, Returns

Shipping Times

Estimated shipping and delivery dates are based on several factors including the availability of items, the destination and shipping options. Orders for multiple items or multiple copies of a single item can take longer to assemble.

Approximate delivery dates can be estimated by adding anywhere from 1 to 4 processing days, depending on the item and manufacturer or supplier.

To check on a specific item’s availability, contact us via our online CONTACT FORM and please specify which product in the message.

Processing time depends on when your order is received. The work week in Israel is from Sunday through Thursday. Orders received on Thursday after 4 pm will not be processed until the following Sunday. Similarly, orders received on Jewish religious or National Holidays will not be processed until the following work day.  Most orders take 1-3 days to process.

Shipping times outside of Israel:

  1. Airmail packages can take up to 19 business days to arrive.
  2. Express shipping can take from 3 to 7 business days to arrive.

General Returns and Refunds Information

Returns: We will accept returns within 30 days of receipt. Indicate the reason for your return and the order number on your packing slip and include it with your return. Wrap the package securely and write our address clearly. In order to avoid customs delays or tax tolls on the sender, it is suggested to:

  • Send via air mail only.
  • Declare that it is a returned package.
  • Do not declare a value.
Send your return item package to our distributor in Israel at the following address:

Tal-Shahar
10 Hazait St
Kfar Bilu, 7696500, Israel.

Refunds/Exchanges
: We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Exchanges will be offered for defective products only.

Gifts: We are happy to accept returns of gifts within 30 days of receipt. We will issue a gift certificate refund to the gift recipient at the same address to which the order was shipped. Be sure to include either your packing slip or the e-mail address and name of the person who gave you the gift. (Do not worry–we wont let them know about your return.)